Customer Service
Send us a short email with any issue you have. We will respond within 24hrs and get your issue resolved.
Safe, Secure Shopping
The Life's Vigor Shopping Cart is designed to protect your privacy, accuracy of your order and security. We are a Shopify Secure Site, which means your confidential information is protected.
Merchant Certification
Adding Items to the Shopping Cart
To add any item to your shopping cart, just click on the "Add to Cart" or “Buy” button when displayed next to a product. If you should change your mind as you shop, you can always remove an item later during the checkout process.
Changing Quantities
If you wish to change the quantity of any item(s) in your shopping cart, just type the new quantity in the quantity field for that product and click on "Update". You must click on "Update" in order for the information to be saved.
Checking out
When you have finished shopping and have placed each item in your shopping cart, click on "Checkout" to send us your order. You'll then be prompted to enter your email address, billing and shipping addresses information, and credit card information. We'll receive your order immediately and will send you a confirmation email. It's that easy!
Payment Methods:
We accept the following major credit cards: Visa, Master Card, American Express, Discover/Novus. You may also pay by check, money order or fax when placing an order.
Our fax and mail-order forms, are available in Microsoft Word Format or Adobe Acrobat Format.
Sales Tax: A tax rate of 7.25% will be applied to all orders shipped inside NY.
Return Policy:
Unopened items can be returned for any reason. Simply send the items back to us within 30 days of purchase and we will refund your money. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees.
Instructions:
1. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
2. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
3. Use the mailing address label below to address your return shipment.
Merchant Certification
Adding Items to the Shopping Cart
To add any item to your shopping cart, just click on the "Add to Cart" or “Buy” button when displayed next to a product. If you should change your mind as you shop, you can always remove an item later during the checkout process.
Changing Quantities
If you wish to change the quantity of any item(s) in your shopping cart, just type the new quantity in the quantity field for that product and click on "Update". You must click on "Update" in order for the information to be saved.
Checking out
When you have finished shopping and have placed each item in your shopping cart, click on "Checkout" to send us your order. You'll then be prompted to enter your email address, billing and shipping addresses information, and credit card information. We'll receive your order immediately and will send you a confirmation email. It's that easy!
Payment Methods:
We accept the following major credit cards: Visa, Master Card, American Express, Discover/Novus. You may also pay by check, money order or fax when placing an order.
Our fax and mail-order forms, are available in Microsoft Word Format or Adobe Acrobat Format.
Sales Tax: A tax rate of 7.25% will be applied to all orders shipped inside NY.
Return Policy:
Unopened items can be returned for any reason. Simply send the items back to us within 30 days of purchase and we will refund your money. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees.
Instructions:
1. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
2. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
3. Use the mailing address label below to address your return shipment.
4. Email us at customerservice@lifesvigor.com for a return authorization
5. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)
We are not able to accept returns on products after 30 days. Additionally, if you are returning a quantity of 3 or more of the same item there will be a 15% restocking fee due to inventory control and product shelf life.
We do not honor returns on perishable items, makeup products or clothing.
Please remember to take into account the time in transit and possible path your package may take. You don't want your package sitting in a hot warehouse over the weekend or on your hot porch waiting for you to come home. Please make sure someone is available to accept your package when it arrives. We cannot accept returns for heat-damaged products.
Please Note: If you were eligible for free shipping on your order, and are returning it for a refund, then the actual cost for shipping may be deducted from your refund.
Shipment Contract And Tracking:
We will recharge you for shipping to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. We generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged to have the package(s) re-shipped.
Any packages lost or delayed due to a "Change of Shipping Address" or "Incorrect Address" is the responsibility of the customer. Any request that requires us to intercept your package such as a change of address, return to sender, reschedule of delivery or hold at a UPS location while the package is in transit are subject to surcharges. UPS charges us a fee of $10 per tracking number if the delivery intercept has to be placed. Therefore, we strongly recommend that you check your ship to address before submitting your order. Otherwise, if you would need us to place a delivery intercept, we will have to charge you the above mentioned fee per order. We cannot cancel an order once it is shipped.
Backorders
We do not ship back orders. Any product out of stock will be listed on your invoice as "Cancelled". However, 99% of all orders are shipped complete. All unavailable items will be automatically removed from your order and the shipping charges adjusted accordingly. If your order qualified for free shipping, we will still honor the free shipping. We may substitute two or more equivalent products in a smaller size if the larger size is out-of-stock. For example, we may substitute two 60-cap bottles for a 120-cap bottle. We will never substitute an alternate flavor, brand, or product without your permission.
Damaged or Incorrect Items
In the event that any of your products arrive damaged, or you receive the wrong item, please email our Customer Service Department at help@lifesvigor.com within 48 hours. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS until you contacted Customer Service for instructions, as we may require return of the damaged goods. In these situations we will promptly send you replacement product.
Credit Verification
Your order may be subject to credit verification at the discretion of Life's Vigor. We verify the shipping/billing address information you provide before processing your order. If the information you provided disagrees with your credit card company's records, your order may be delayed or held. Life's Vigor Customer Service will contact you if your order is being held and provide you with instructions. Failure to reply or meet the conditions of these instructions will result in automatic cancellation of your order within 10 business days. These policies are designed to protect our customers and business against credit card fraud. We apologize in advance if they present any inconvenience.
5. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)
We are not able to accept returns on products after 30 days. Additionally, if you are returning a quantity of 3 or more of the same item there will be a 15% restocking fee due to inventory control and product shelf life.
We do not honor returns on perishable items, makeup products or clothing.
Please remember to take into account the time in transit and possible path your package may take. You don't want your package sitting in a hot warehouse over the weekend or on your hot porch waiting for you to come home. Please make sure someone is available to accept your package when it arrives. We cannot accept returns for heat-damaged products.
Please Note: If you were eligible for free shipping on your order, and are returning it for a refund, then the actual cost for shipping may be deducted from your refund.
Shipment Contract And Tracking:
We will recharge you for shipping to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. We generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged to have the package(s) re-shipped.
Any packages lost or delayed due to a "Change of Shipping Address" or "Incorrect Address" is the responsibility of the customer. Any request that requires us to intercept your package such as a change of address, return to sender, reschedule of delivery or hold at a UPS location while the package is in transit are subject to surcharges. UPS charges us a fee of $10 per tracking number if the delivery intercept has to be placed. Therefore, we strongly recommend that you check your ship to address before submitting your order. Otherwise, if you would need us to place a delivery intercept, we will have to charge you the above mentioned fee per order. We cannot cancel an order once it is shipped.
Backorders
We do not ship back orders. Any product out of stock will be listed on your invoice as "Cancelled". However, 99% of all orders are shipped complete. All unavailable items will be automatically removed from your order and the shipping charges adjusted accordingly. If your order qualified for free shipping, we will still honor the free shipping. We may substitute two or more equivalent products in a smaller size if the larger size is out-of-stock. For example, we may substitute two 60-cap bottles for a 120-cap bottle. We will never substitute an alternate flavor, brand, or product without your permission.
Damaged or Incorrect Items
In the event that any of your products arrive damaged, or you receive the wrong item, please email our Customer Service Department at help@lifesvigor.com within 48 hours. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS until you contacted Customer Service for instructions, as we may require return of the damaged goods. In these situations we will promptly send you replacement product.
Credit Verification
Your order may be subject to credit verification at the discretion of Life's Vigor. We verify the shipping/billing address information you provide before processing your order. If the information you provided disagrees with your credit card company's records, your order may be delayed or held. Life's Vigor Customer Service will contact you if your order is being held and provide you with instructions. Failure to reply or meet the conditions of these instructions will result in automatic cancellation of your order within 10 business days. These policies are designed to protect our customers and business against credit card fraud. We apologize in advance if they present any inconvenience.
